PRIVACY POLICY
Contact details
Name: Debbie Wyer Pilates                        Address: Courtyard Barn 1, Blounts Farm, Blounts Court Road, RG4 9PA
Email: info@debbiewyerpilates.com           Telephone: 07800 124003
Any information you give us via this website, email, and member of staff will be added to our database and will be processed in accordance with the applicable UK laws relating to the processing of personal data, including but not limited to UK General Data Protection Regulations (GDPR). 

Why we need to obtain and hold your personal information
The primary reason for asking you to provide us with your personal information is to allow us to provide you with our services.
The following are some examples, although not exhaustive, of what we may use your information for:

• Communicating with you
• Ensuring that we are able to tailor our services to allow for and/or support specific health conditions as required
• Collection of our fees
• Marketing

• Making disclosures to government, regulatory or other public bodies where in our reasonable opinion the disclosure is appropriate and we are obliged or permitted by law.
• The day to day operation of our business, such as billing and payments, complaints handling and internal record keeping.  For this we may use third party service providers such as, but not limited to, IT, financial, and legal service providers. 
• Our website is hosted in the UK.  However, we may also use outsourced services in countries outside the UK from time to time.  Accordingly, data obtained within the UK may be processed outside the UK and data obtained in any other country may be processed within or outside that country.  Where data is stored or processed outside the UK, the service provider will have a UK data adequacy agreement, or appropriate safeguards.

If you have provided your consent or we otherwise have the right to do so, we may use your contact details to keep you informed of our services and send you marketing information by email, SMS, other electronic messaging apps or services, post or telephone.  All email messages sent to and from Debbie Wyer Pilates may be monitored to ensure compliance with internal policies. 

You can unsubscribe from our marketing at any time by emailing us at info@debbiewyerpilates.com.

Legal grounds for processing
Under the UK GDPR, the lawful bases we rely on for processing this information are a) we have a legitimate interest, and b) we have explicit consent.
Refusal to provide us with certain personal data relating to your health may result in us being unable to provide our services to you.
 
How we store personal information
We recognise that your information is valuable and we take all reasonable measures to protect it whilst it is in our care.  We use technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction in accordance with relevant and applicable data protection law. 

How long we keep personal information for
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided in accordance with applicable laws and guidelines issued by relevant government bodies.  Otherwise, we securely erase your personal data from our system and dispose of any physical records securely when they are no longer required.

The type of personal information we collect
Debbie Wyer Pilates may collect certain personal information about you when you use our website, contact us, request information from us, or in connection with providing our services to you.  This may include your name and contact details (such as email address, address and telephone number(s)), financial details and information about your health.

Please email us at info@debbiewyerpilates.com if you have any questions or concerns about how Debbie Wyer Pilates will use and store your personal information or if you wish to exercise your right to access, modify, object to the use of or request the deletion of your personal information.

We reserve the right to take photographs of you and to use your photos for press and promotional purposes.

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
 
Last updated: November 2024